A Simple Employee App for a Complex Work Environment

Initial Situation

The KKL Luzern, a multifunctional building in Lucerne known for its concert hall with exceptional acoustics, was designed by architect Jean Nouvel. In addition to hosting cultural events, the KKL team organizes conferences, client events, and employee gatherings. Event management, technical services, ticketing, catering and food service, decoration, and guest services are also handled by the KKL Luzern. Communicating with the approximately 400 employees had become increasingly difficult and time-consuming, particularly given the large number of part-time staff without fixed workstations.

Objectives

Communicating with the approximately 400 employees had become increasingly difficult and time-consuming, especially given the large number of part-time staff without fixed workstations.

Implementation

The choice fell on StaffApp. “We wanted a user-friendly solution that could be maintained with minimal effort. We don’t need chat functions or other technical bells and whistles, but simply a straightforward communication tool that reaches all our employees at the same time,” says Vania Vargens, assistant to the KKL Luzern management.

Outcome

Since implementing StaffApp in early 2018, KKL Luzern has been using the app to communicate news from the CEO and the HR department, invitations or surveys regarding employee events, and overviews of upcoming events at KKL Luzern to its staff. Weekly menus and other documents are also distributed to the workforce in a way tailored to specific target groups.

The employees’ reactions are positive: “We’ve received mostly positive feedback on the app’s launch. Our team feels well-informed and can rely on a trustworthy source of information. It has also noticeably lightened the load on our HR team. StaffApp is a valuable addition to our organization,” explains Vania Vargens.